At Awesomely, we don’t have a “customer service department.”
We have Support Heroes.
Why? Because the people answering your questions, solving your problems, and cheering you on aren’t just checking boxes.
They’re on the front lines of your journey — and when awesomely done, we see that role as heroic. ッ
Why This Topic Matters
Let’s be real for a minute.
In most companies, support feels like an afterthought.
A script to follow. A call center halfway across the world where nobody really listens.
But for us, support is central.
When someone reaches out, it might be their first real human interaction with Awesomely. And that moment shapes their entire experience.
So we decided to treat it like it matters. Because it does.
FYI: How We Hire Heroes
We don’t hire for résumés alone. We hire for what Charity (our Head of Support) calls the “X factor.”
That means we’re looking for people who:
- Care deeply about helping others
- Communicate with warmth and clarity
- Show patience when things get messy
Sure, skills matter.
But if someone doesn’t genuinely enjoy helping people, no training manual in the world can fix that.
One of our favorite stories:
Patricia joined our team after years in retail. She didn’t come in with a traditional “support background,” but in her first 90 days, she blew us away with how she went above and beyond for members.
At one point, she even recorded a personalized walkthrough video on her own time just to make sure someone didn’t feel stuck.
That ☝ is hero material.
Training That Goes Beyond Scripts
Plenty of companies hand their support teams a binder of “if they say this, then you say that.”
We don’t.
Our training is built on culture, not canned responses.
New hires learn the nuts & bolts of our programs, sure, but more importantly, they learn how to build relationships. How to listen for the real question behind the question. How to celebrate wins & encourage progress.
And we back that up with continuous feedback, 90-day reviews, and yearly check-ins that aren’t just about performance — they’re about fulfillment.
Why Do We Call Them “Heroes”???
Because words matter.
When you tell someone they’re a “customer service rep,” you’re putting them in a box.
But when you call them a Support HERO, you’re reminding them — and everyone around them btw — that their role is vital.
And they live up to it.
Charity often says:
“Our heroes are here to remove friction
so people can keep moving forward.”
That’s not fluff. That’s the heartbeat of what they do every day.
Why This Matters Now More Than Ever
The truth is, support can make or break trust. When people reach out, they’re often at a crossroads — either about to gain confidence or about to give up in frustration.
That’s why we treat those moments with such care.
Because for someone on the other end, the difference between “feeling heard” and “feeling dismissed” is everything.
By hiring people with heart and training them as heroes, we’re making a choice to invest in relationships, not transactions.
Let the People Speak for Themselves…
Look, we can say this about ourselves all day long, but the proof is in the pudding, right?
To see this for yourself, you need only take a gander at our Google reviews, Trustpilot reviews, Facebook reviews, or our A+ BBB rating & reviews.
But in the case you don’t want to click & start mining through those links, here’s a quick snapshot of the legit shout-outs I see right now from the heroism real people received when needing help from our team just within the last month or so…
The Bottom Line
At Awesomely, support isn’t a back-office task. It’s a front-line mission.
And the people who answer your call, chat, or email?
They’re not just reps.
They’re heroes. 💪
We’d love to hear from you — our amazing team of support heroes are ready for a chat!
https://awesomely.com/contact | (877) 224-0445 | support@awesomely.com